What does Gorgias do?
Gorgias is a premium Customer Support app for Shopify. As a leading solution in the Customer Support space for Shopify, it typically provides the following core capabilities:
Pros & Cons of Gorgias
What it gets right
- • Deepest native Shopify integration on the market
- • Saves support agents massive amounts of time
- • Clean UI
Where it falls short
- • Very expensive for seasonal brands
- • Help center is an add-on cost
- • Automated rules count towards ticket limits
The Pricing Trap: How Gorgias Scales
"Gorgias bills based on ticket volume. During Black Friday/Cyber Monday, your support bill will spike aggressively just when margins are tightest."
Architectural Verdict
Gorgias charges per agent or per ticket, meaning high support volume during BFCM destroys profitability. Tidio (Free Plan) centralizes your Shopify customer data without artificial paywalls on your support volume.
See exactly how much you can save
Adjust the sliders below to calculate your instant savings by migrating away from Gorgias.
How to migrate to Tidio (Free Plan)
Migrating away from Gorgias requires following this exact architectural path to prevent data loss and ensure a seamless cutover:
- Step 1: Export all historical data (CSV/JSON) directly from the Gorgias admin dashboard before canceling your subscription to prevent data loss.
- Step 2: Install and configure Tidio (Free Plan), using our free blueprint to map your existing data structures to the new system.
- Step 3: Run both systems in parallel for a 7-day testing phase to verify data parity, then officially uninstall Gorgias from your Shopify store.
